Need Help? Contact Us.
We are here to help you as you navigate the HRMS/STEP system. If you are looking for a specific person, view the STEP Personnel page.
Need to reset your password?
- Just click on the "Forgot your password?" link that is on the STEP log-in screen. You'll receive an e-mail verifying your reset request. Follow the instructions in the e-mail and you'll be in the system in no time!
- Important: If you have tried your username and password 3 times, this process will NOT WORK. Your account is LOCKED. Please call 501-4628 for General Government employees/applicants and 652-3664 for Schools employees/applicants.
W-2 questions?
- General Government Employees: If you have any questions about your W-2 form, please contact the County Payroll Office. Either Lyn Zacharias, zac02@co.henrico.va.us, 501-5584; or Tim Massenburg, mas12@co.henrico.va.us, 501-4224; will be able to assist you.
- HCPS Employees: If you have any questions about your W-2 form, please contact the School Payroll Office at 652-3623.
Other questions?
- HCPS Employees: Please use the contact information above or visit the Staff Contacts page:
- General Government Employees:
- Many of your questions can be answered by your supervisor or STEP Agent.
- General Government employees can also contact the Human Resources Department at 501-4628.
HRMS/STEP offices are located at 7740 Shrader Road, Suite B. Click here for directions.